Transit Operations & Strategy Lead

Via Transportation, Inc.; City of Elmira (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

RSU package

Free medical plans

401K matching

Job summary

Via Transportation, Inc. seeks a Strategy and Operations Manager to lead an on-site intermodal transit service in Chemung County. This role blends entrepreneurship, business development and operations management in a fast-paced tech environment.

You will build, manage and mentor the on-site team, develop KPIs, analyze operations data and partner with leadership to maximize efficiency and customer satisfaction.

Qualifications

• 6+ years of experience in operations or equivalent leadership role.
• Independent self-starter who thrives with high responsibility.
• Strong communication and interpersonal skills.
• Proven ability to lead and develop teams.
• Track record of managing multiple tasks and priorities.

Responsibilities

• Oversee on-site daily operations of Via’s service in Chemung County.
• Prioritize issues as real-time contact for drivers and dispatchers.
• Manage and mentor dispatchers and shift managers.
• Build relationships with drivers, customers, partners and community leaders.
• Liaise with Via senior management and external partners.
• Develop KPIs and report weekly results to leadership.
• Analyze data to improve processes and maximize efficiency.
• Ensure compliance with policies and regulations.
• Coach and develop a high-performing on-site team.

Skills

Operations management

Team leadership

Strategic thinking

Communication

Problem solving

Job description

Via Transportation, Inc. seeks a Strategy and Operations Manager to lead an on-site intermodal transit service in Chemung County. This role blends entrepreneurship, business development and operations management in a fast-paced tech environment.

You will build, manage and mentor the on-site team, develop KPIs, analyze operations data and partner with leadership to maximize efficiency and customer satisfaction.