Strategy & Operations Manager

Via; City of Elmira (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

RSU package

Job summary

Via is seeking a Strategy and Operations Manager to oversee the on-site, round-the-clock operations in Chemung County. You will be the face of the operation, coaching dispatchers and shift managers while building strong relationships with drivers, customers, and local partners.

You will develop and monitor KPIs, prepare analytical reports, and drive efficiency and customer satisfaction. A background in transit or fast-paced service operations is highly valued, with a track record of independent,

Qualifications

• Minimum 6+ years of experience in operations management.
• Proven ability to lead, coach and develop teams.
• Strong communication and stakeholder management skills.
• Experience coordinating cross-functional teams in a fast-paced environment.

Responsibilities

• Oversee on-site daily operations of Via’s service in Chemung County.
• Act as real-time point of contact for drivers and dispatchers; schedule 24/7 operations.
• Manage and mentor dispatchers and shift managers; build a high-performing team.
• Develop relationships with drivers, customers, community leaders, and partners.
• Collaborate with Via senior management and external partners.
• Create metrics and KPIs; report weekly on performance.

Skills

Operations management

Leadership

People development

Communication

Data-driven decisions

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy and Operations Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service around Chemung County
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
• Experience working in transit a plus
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000 / per year + RSU package
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.