Strategy & Operations Lead, Intermodal Transit

Via

City of Elmira (NY)

On-site

USD 110,000 - 160,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Free medical plans

401K matching

RSU package

Job summary

Via is seeking a Strategy and Operations Manager to oversee the on-site, round-the-clock operations in Chemung County. You will be the face of the operation, coaching dispatchers and shift managers while building strong relationships with drivers, customers, and local partners.

You will develop and monitor KPIs, prepare analytical reports, and drive efficiency and customer satisfaction. A background in transit or fast-paced service operations is highly valued, with a track record of independent,

Qualifications

Minimum 6+ years of experience in operations management.
Proven ability to lead, coach and develop teams.
Strong communication and stakeholder management skills.
Experience coordinating cross-functional teams in a fast-paced environment.

Responsibilities

Oversee on-site daily operations of Via’s service in Chemung County.
Act as real-time point of contact for drivers and dispatchers; schedule 24/7 operations.
Manage and mentor dispatchers and shift managers; build a high-performing team.
Develop relationships with drivers, customers, community leaders, and partners.
Collaborate with Via senior management and external partners.
Create metrics and KPIs; report weekly on performance.