Intermodal Transit Operations Leader

Via Transportation, Inc.; City of Elmira (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Via Transportation, Inc. is seeking a General Manager to oversee on-site operations for the Chemung County area. You will manage a round-the-clock team of drivers and dispatchers, develop strong partner relationships, and report on performance against KPIs.

The role demands 6+ years in operations leadership, an autonomous, proactive work style, and exceptional communication to drive customer service excellence. This position is located on-site and offers a competitive compensation package.

Qualifications

• Minimum 6+ years of operations management experience.
• Independent self-starter in fast-paced environments with high responsibility.
• Strong, tactful communicator with ability to tailor tone.

Responsibilities

• Oversee on-site daily operations for Via service around Chemung County.
• Serve as real-time contact for drivers and dispatchers; schedule 24/7 team.
• Lead and mentor the on-site dispatchers and shift managers.
• Build relationships with driver partners, customers, and local stakeholders.
• Collaborate with Via senior management and external partners.
• Develop team KPIs and report on weekly results.

Skills

Operations management

Leadership

Communication

Problem solving

Detail oriented

Team mentoring

Adaptability

Multi-tasking

Driver relations

Job description

Via Transportation, Inc. is seeking a General Manager to oversee on-site operations for the Chemung County area. You will manage a round-the-clock team of drivers and dispatchers, develop strong partner relationships, and report on performance against KPIs.

The role demands 6+ years in operations leadership, an autonomous, proactive work style, and exceptional communication to drive customer service excellence. This position is located on-site and offers a competitive compensation package.