Strategy & Operations Manager

Via; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Equal opportunity employer

Job summary

Via is seeking a Strategy and Operations Manager to run the first-of-its-kind intermodal transit service in Chemung County. You will help shape operational strategy, coach drivers and dispatchers, and partner with senior management to drive performance.

This high-responsibility role demands 6+ years in operations, strong communication, and a track record of leading teams; base salary 110k-160k per year with RSU; includes benefits; equal opportunity employer.

Qualifications

• 6+ years of experience in operations management.
• Independent self-starter with high level of responsibility.
• Excellent communicator with appropriate tone in any situation.
• Customer-service oriented culture and mindset.
• Detail-oriented and autonomous executor.
• Proven leadership of support teams.
• Able to adapt to rapid changes and new challenges.
• Experience managing teams for 3–5+ years.
• Transit experience is a plus.

Responsibilities

• Manage on-site daily operations of Via's service around Chemung County.
• Prioritize operational issues as real-time contact for drivers and dispatchers.
• Manage and mentor on-site dispatchers and shift managers.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and external partners.
• Develop clear metrics and weekly visibility into results against KPIs and priorities.
• Prepare reports and analyze data to improve processes and maximize efficiency.
• Ensure compliance with all relevant policies and regulations on service operations.
• Lead, coach and develop an engaged team of drivers.

Skills

Independent self-starter

Strong communicator

Detail-oriented

Leadership

Adaptable

Team management

Multitasking

Problem solver

Transit experience

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Strategy and Operations Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via's service around Chemung County
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via's external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Who You Are:

• Experienced operations manager, with a minimum of 6+ years of experience
• You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation
• You desire to foster a culture deeply committed to providing a world class customer service experience
• You are a detail-oriented executor: you're obsessively action-oriented and thrive while operating autonomously
• You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
• You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
• You are a problem solver; you don't accept the status quo and are always looking for creative solutions
• Experience working in transit a plus

Compensation and Benefits:

Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Base salary range: $110,000-$160,000 / per year + RSU package

• free medical plans and 401K matching

Via is an equal opportunity employer.