Transit Operations Leader: Strategy & Growth + RSU Package

Via; New York (NY); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Equal opportunity employer

Job summary

Via is seeking a Strategy and Operations Manager to run the first-of-its-kind intermodal transit service in Chemung County. You will help shape operational strategy, coach drivers and dispatchers, and partner with senior management to drive performance.

This high-responsibility role demands 6+ years in operations, strong communication, and a track record of leading teams; base salary 110k-160k per year with RSU; includes benefits; equal opportunity employer.

Qualifications

• 6+ years of experience in operations management.
• Independent self-starter with high level of responsibility.
• Excellent communicator with appropriate tone in any situation.
• Customer-service oriented culture and mindset.
• Detail-oriented and autonomous executor.
• Proven leadership of support teams.
• Able to adapt to rapid changes and new challenges.
• Experience managing teams for 3–5+ years.
• Transit experience is a plus.

Responsibilities

• Manage on-site daily operations of Via's service around Chemung County.
• Prioritize operational issues as real-time contact for drivers and dispatchers.
• Manage and mentor on-site dispatchers and shift managers.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and external partners.
• Develop clear metrics and weekly visibility into results against KPIs and priorities.
• Prepare reports and analyze data to improve processes and maximize efficiency.
• Ensure compliance with all relevant policies and regulations on service operations.
• Lead, coach and develop an engaged team of drivers.

Skills

Independent self-starter

Strong communicator

Detail-oriented

Leadership

Adaptable

Team management

Multitasking

Problem solver

Transit experience

Job description

Via is seeking a Strategy and Operations Manager to run the first-of-its-kind intermodal transit service in Chemung County. You will help shape operational strategy, coach drivers and dispatchers, and partner with senior management to drive performance.

This high-responsibility role demands 6+ years in operations, strong communication, and a track record of leading teams; base salary 110k-160k per year with RSU; includes benefits; equal opportunity employer.