Transit Operations Manager: Coach Scheduling & Safety

Ben Franklin Transit; Richland (WA); On-site; USD 93,000 - 128,000; Full time

Job summary

Ben Franklin Transit in Richland, WA is seeking a seasoned supervisor to manage the daily activities of coach operators, ensure compliance with federal, state, and local laws, agency policies, and relevant collective bargaining agreements, and oversee service quality and safety.

The role requires a Bachelor’s degree in business or public administration, strong leadership, budgeting, data analysis, and knowledge of transit operations.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or related field.
• Progressive responsibility in management and leadership roles.
• Ability to supervise, train, evaluate, and motivate staff in a union environment.

Responsibilities

• Plan, assign and supervise the work of staff to enhance quality of services; participate in interviewing of candidates; train, monitor and evaluate performance; take corrective action.
• Monitor daily operations to ensure adequate staffing, inventory, and vehicle availability.
• Manage fixed route schedules and adhere to collective bargaining agreements and service guarantees.
• Maintain service and public safety; respond to concerns about safety, service interruptions, or delays.
• Prepare annual operating budget; forecast funds for staffing, equipment, and training; approve expenditures.
• Investigate and address passenger complaints; document and resolve within guidelines.

Skills

Staff supervision

Budgeting & finance

Data analysis & reporting

Customer service excellence

Emergency response awareness

Education

Bachelor's Degree in Business Administration or Public Administration

Tools

Transit run cutting software

Job description

Ben Franklin Transit in Richland, WA is seeking a seasoned supervisor to manage the daily activities of coach operators, ensure compliance with federal, state, and local laws, agency policies, and relevant collective bargaining agreements, and oversee service quality and safety.

The role requires a Bachelor’s degree in business or public administration, strong leadership, budgeting, data analysis, and knowledge of transit operations.