Senior Transit Operations Supervisor

Montgomery County (MD); Gaithersburg, Rockville (MD, MD); On-site; USD 71,000 - 114,000; Full time

Job summary

Montgomery County Department of Transportation seeks a Transit Operations Supervisor to oversee Bus Operators across multiple shifts, support daily field operations, enforce safety and policy standards, respond to service disruptions, and collaborate with internal teams to maintain high-quality transit service.

The ideal candidate will have four years of progressive transit operations experience with supervision, or an Associate's degree plus four years in motor coach operations, and a high

Qualifications

• Four years of progressively responsible experience in managing a fixed route/on-demand transit operations that includes supervision and responsibility for employee management, fleet operations, and safety and training.
• An equivalent combination of education and experience may be substituted.
• Completion of high school or High School Certificate of completion recognized in the State of Maryland.

Responsibilities

• Supervising Bus Operators to ensure safe, timely, and efficient service delivery, including providing clear direction and support throughout daily operations.
• Supervising front-desk activities, managing service requirements, overseeing operator leave, and completing additional assigned administrative and operational tasks.
• Monitoring route performance, operator conduct, and vehicle readiness to maintain high standards of safety, reliability, and customer service.
• Responding promptly to service issues such as detours, accidents, weather disruptions, and delays, while coordinating effective solutions in real time.
• Providing field support, enforcing policies and procedures, and ensuring compliance with regulatory requirements and operational standards.
• Administering timely coaching, performance evaluations, and corrective actions that promote accountability, development, and consistent service quality.
• Managing safety procedures, conducting thorough investigations, and documenting incidents or accidents with accuracy and professionalism.
• Using operational tools and technology to monitor service performance, make real-time adjustments, and support informed decision-making.
• Addressing customer complaints and service concerns with professionalism, clarity, and a commitment to positive rider experiences.
• Completing essential administrative tasks, including accurate reports, attendance documentation, and operational records.
• Supporting the training, onboarding, and ongoing development of Bus Operators to strengthen skills, reinforce safety practices, and improve service delivery.

Skills

Leadership

Conflict resolution

Reporting

Policy interpretation

Data review

Education

High school diploma

Tools

Trapeze

Clever Devices

Job description

Montgomery County Department of Transportation seeks a Transit Operations Supervisor to oversee Bus Operators across multiple shifts, support daily field operations, enforce safety and policy standards, respond to service disruptions, and collaborate with internal teams to maintain high-quality transit service.

The ideal candidate will have four years of progressive transit operations experience with supervision, or an Associate's degree plus four years in motor coach operations, and a high