Transit Operations Leader: Drive Safe, Efficient Service

MTM, Inc; Kingsport (TN); Hybrid; USD 48,000 - 118,000; Full time

Job summary

MTM Transit is seeking a Manager, Operations to lead transportation operations, oversee drivers, dispatch, and support staff, and ensure service delivery meets contract requirements. The role emphasizes safety, compliance with ADA, DOT, and FTA standards, and strong client relationships.

A Bachelor's degree and 5+ years of transit management are preferred. Candidates will participate in startup activities, service expansions, and growth initiatives, with opportunities across markets nationwide.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years of transit management experience.
• Experience supervising employees in transportation or service delivery.
• Valid driver's license and ability to operate a company vehicle.
• Experience conducting employee training and development activities.
• Valid driver's license.

Responsibilities

• Provide leadership and oversight of drivers, dispatchers, and operations personnel.
• Manage daily transit operations for safe, efficient service delivery.
• Monitor staffing, scheduling, expenditures, and performance.
• Conduct safety meetings and ensure compliance with ADA, DOT, and FTA standards.
• Build client relationships and communicate operational updates and improvements.
• Coordinate employee training, retraining, and policy updates to ensure regulatory and operational compliance.
• Perform driver evaluations in accordance with contract requirements and ADA, DOT, and FTA standards.
• Build and maintain strong client relationships through regular communication and collaboration.
• Support clients with operational updates, reporting, process improvements, and system enhancements.
• Analyze operational performance metrics and identify opportunities for improvement.
• Ensure compliance with contractual obligations, company policies, and applicable regulations.
• Participate in startup activities, service expansions, and business growth initiatives as needed.

Skills

Leadership

Employee development

Safety compliance

Communication

Data analytics

Education

Bachelor's degree in related field

Job description

MTM Transit is seeking a Manager, Operations to lead transportation operations, oversee drivers, dispatch, and support staff, and ensure service delivery meets contract requirements. The role emphasizes safety, compliance with ADA, DOT, and FTA standards, and strong client relationships.

A Bachelor's degree and 5+ years of transit management are preferred. Candidates will participate in startup activities, service expansions, and growth initiatives, with opportunities across markets nationwide.