Transit Operations Leader – Paratransit & Safety Excellence

Hendrickson Transportation Group; Corpus Christi (TX); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Hendrickson Transportation Group seeks an Operations Manager to lead the CCRTA Paratransit and Small Bus Ops. This senior role directs drivers, dispatchers, reservationists, and supervisors to ensure safe, reliable, and accessible service, while aligning with FTA/ADA requirements and union contracts.

Responsibilities include performance monitoring, scheduling, training, and discipline of staff, plus preparing operational reports and maintaining key CCRTA relationships.

Qualifications

• Bachelor's degree preferred in a relevant field.
• Minimum five years in transit administration or management.
• Experience supervising bargaining-unit employees.
• Knowledge of FTA, ADA, and NTD reporting requirements.
• Clear verbal and written communication with diverse stakeholders.

Responsibilities

• Direct the Operations Department to deliver safe, reliable paratransit and small bus service.
• Develop and improve demand-response and fixed-route service performance.
• Coordinate drivers, dispatchers, reservationists, and street supervisors.
• Oversee scheduling, shift bids, and vacation picks per union agreement.
• Train and coach bargaining-unit staff and manage discipline with leadership.
• Coordinate paratransit eligibility interviews and determinations.
• Prepare statistical and operational reports including NTD data.
• Maintain relationships with CCRTA, other agencies, and the public.
• Promote safety culture and conduct regular safety meetings.

Skills

Leadership

Operations management

Staff management

Communication

Bilingual Spanish/English (Desirable)

Education

Bachelor's degree preferred

Tools

Paratransit scheduling software

MS Office

Job description

Hendrickson Transportation Group seeks an Operations Manager to lead the CCRTA Paratransit and Small Bus Ops. This senior role directs drivers, dispatchers, reservationists, and supervisors to ensure safe, reliable, and accessible service, while aligning with FTA/ADA requirements and union contracts.

Responsibilities include performance monitoring, scheduling, training, and discipline of staff, plus preparing operational reports and maintaining key CCRTA relationships.