Operations Manager | Corpus Christi, TX

Hendrickson Transportation Group; Corpus Christi (TX); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Hendrickson Transportation Group seeks an Operations Manager to lead the CCRTA Paratransit and Small Bus Ops. This senior role directs drivers, dispatchers, reservationists, and supervisors to ensure safe, reliable, and accessible service, while aligning with FTA/ADA requirements and union contracts.

Responsibilities include performance monitoring, scheduling, training, and discipline of staff, plus preparing operational reports and maintaining key CCRTA relationships.

Qualifications

• Bachelor's degree preferred in a relevant field.
• Minimum five years in transit administration or management.
• Experience supervising bargaining-unit employees.
• Knowledge of FTA, ADA, and NTD reporting requirements.
• Clear verbal and written communication with diverse stakeholders.

Responsibilities

• Direct the Operations Department to deliver safe, reliable paratransit and small bus service.
• Develop and improve demand-response and fixed-route service performance.
• Coordinate drivers, dispatchers, reservationists, and street supervisors.
• Oversee scheduling, shift bids, and vacation picks per union agreement.
• Train and coach bargaining-unit staff and manage discipline with leadership.
• Coordinate paratransit eligibility interviews and determinations.
• Prepare statistical and operational reports including NTD data.
• Maintain relationships with CCRTA, other agencies, and the public.
• Promote safety culture and conduct regular safety meetings.

Skills

Leadership

Operations management

Staff management

Communication

Bilingual Spanish/English (Desirable)

Education

Bachelor's degree preferred

Tools

Paratransit scheduling software

MS Office

Job description

Job Title: Operations Manager
Department: Operations
Reports To: General Manager
FLSA Status: Exempt
Position Classification: Full Time
Work Location: CCRTA Bear Lane Facility, Corpus Christi, TX

GENERAL SUMMARY

The Operations Manager is the most senior Service Operations position on the Hendrickson Transportation Group management team assigned to the CCRTA Paratransit Services and Small Bus Operations contract, as designated Key Management Personnel. The Operations Manager ensures compliance with Federal Transit Administration (FTA) and Americans with Disabilities Act (ADA) requirements as they pertain to paratransit/demand-response and small bus fixed-route or flexible services, and directs the daily work of Drivers, Dispatchers, Reservationists, and Street Supervisors to deliver safe, reliable, and accessible service. This is a management position and is not covered by the Teamsters Local 657 collective bargaining agreement.

ESSENTIAL DUTIES & RESPONSIBILITIES

Effectively manage, operate, and direct the Operations Department, ensuring the delivery of safe, timely, reliable, and accessible paratransit and small bus service to CCRTA passengers.

Develop, maintain, and implement methods and procedures to monitor, evaluate, and improve demand-response and fixed-route/flexible service delivery and on-time performance.

Direct and coordinate Drivers, Dispatchers, Reservationists, and Street Supervisors to ensure the safe and efficient use of company resources, including revenue vehicles, facilities, and personnel.

Manage work schedules, shift bids, and vacation/holiday picks for bargaining-unit operations personnel, consistent with the applicable collective bargaining agreement.

Manage, train, coach, and discipline bargaining-unit operations employees; conduct and document the routine collective bargaining agreement discipline and grievance process, in coordination with the General Manager.

Coordinate the paratransit eligibility/certification process, including applicant interviews and eligibility determinations in accordance with the CCRTA complementary paratransit policy and the ADA, where assigned.

Prepare accurate statistical and operational reports, including support for National Transit Database (NTD) reporting requirements.

Oversee and evaluate operations staff, supervisors, dispatchers, and operators while on duty, addressing violations of company rules, guidelines, and regulations through verbal and written warnings as appropriate.

Follow up on and investigate service complaints, accidents, and incidents; report findings to the General Manager and coordinate corrective action.

Promote a safety culture among operations employees; meet regularly with supervisors and staff to promote safety and efficiency; coordinate attendance at safety meetings with the Safety and Training Manager.

Complete payroll — timesheet review, edits, and approvals — for operations employees, and manage related time and attendance functions.

Maintain effective, professional working relationships with CCRTA staff, other agencies, and the general public; represent Hendrickson Transportation Group at applicable meetings.

Perform other duties as assigned by the General Manager.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree preferred.

Experience: Minimum of five (5) years of experience in transit administration, operations, or management, including experience managing collective-bargaining-unit employees.

Knowledge of FTA regulations, ADA complementary paratransit requirements, and NTD reporting.

Ability to communicate clearly and concisely, orally and in writing, with employees, CCRTA staff, FTA/DOT officials, union representatives, and the public.

Ability to read, interpret, and implement operating procedures, contracts, and CCRTA guidelines.

Proficiency with paratransit scheduling/dispatch software and standard office software; bilingual English/Spanish skills desirable.

License/Certification: Valid Texas Driver's License.

PHYSICAL REQUIREMENTS

Work is performed inside and outside the building facility, with frequent exposure to fumes, gases, dust, grease, smoke, oils, noise, and temperature/humidity extremes. Requires the ability to sit and walk, listen, lift 30 pounds, and move up to 80 pounds; visual acuity (corrected) of 20/25 single eye and 20/20 both eyes, with a 70-degree field of vision for both night and day conditions; and the ability to be mobile, bend, stoop, stand, and climb ladders/stairs. Work hours may involve early mornings, late nights, weekends, and holidays, with days off subject to cancellation for operational needs.

PRE-EMPLOYMENT REQUIREMENTS

This is a full-time, non-bargaining-unit management position. All job offers and continued employment are contingent upon successfully completing the following pre-employment activities:

Criminal history background check, including state and out-of-state criminal history review and National Sex Offender Public Website (NSOPW) search.

Motor Vehicle Record (MVR) check confirming an acceptable driving record: no more than two (2) moving violations or accidents in the preceding three (3) years, no more than one (1) DWI/DUI conviction in a lifetime, and no DWI/DUI conviction in the preceding five (5) years.

Pre-employment drug screen, consistent with Hendrickson Transportation Group's drug-free workplace policy.

Completion of the Defense Biometric Identification System (DBIDS) clearance process issued by Naval Air Station Corpus Christi, required for access to restricted facilities or service areas.

Verification of a valid Texas driver's license.

Verification of employment history, education, and professional references relevant to fitness for the position.

DRUG SCREENING

HTG is committed to maintaining a DRUG-FREE workplace.

All offers of employment are contingent upon successful completion of a pre-employment drug screen.

BACKGROUND CHECKS

HTG will conduct a full background check on all candidates for employment. DOT physical and driving record will also be required.