Transit Operations Lead - Onsite, Field & Partner Focus

Remix; Phoenix (AZ); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via seeks a Transit Manager to lead daily onsite operations, ensuring safe, reliable, and accessible transportation for riders while coordinating with drivers and city partners. This role emphasizes hands-on field work, quick decision-making, and strategic problem-solving in a bustling transport environment.

Based in Prescott, AZ, the Transit Manager will travel 2–3 days weekly to Prescott as needed, and will be responsible for enhancing rider and driver experience through proactive,

Qualifications

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.

Responsibilities

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Job description

Via seeks a Transit Manager to lead daily onsite operations, ensuring safe, reliable, and accessible transportation for riders while coordinating with drivers and city partners. This role emphasizes hands-on field work, quick decision-making, and strategic problem-solving in a bustling transport environment.

Based in Prescott, AZ, the Transit Manager will travel 2–3 days weekly to Prescott as needed, and will be responsible for enhancing rider and driver experience through proactive,