Transit IT Help Desk Pro: Desktop, Server & Network

MV Transportation; Kent (AL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Paid holidays

Referral bonuses

Job summary

MV Transportation seeks an IT Help Desk Support based in Seattle to provide desktop, server, networking, and Trapeze software support within a transit environment. This role requires handling SLA-driven tickets and delivering reliable IT services across the organization.

You will support MDT/in-vehicle devices, manage local servers, and collaborate with client IT teams on projects, cost controls, and strategic IT initiatives. Proactive communication and problem solving are essential.

Qualifications

• Must be highly proficient with Trapeze transit software and related applications.
• Proficient with Active Directory and networking.
• Familiar with cloud computing, server virtualization, and ADCs.
• Strong understanding of computers, servers, networks, printers and peripherals.
• Experience supporting Windows 10-11, Server 2012/2016 and MS Office.

Responsibilities

• Provide Trapeze software direction, desktop/server/network support per SLA.
• Support analog, digital, or VOIP telephone systems, T-1, fax and DSL lines.
• Support MDT/in-vehicle tablets and Trapeze reservation software.
• Manage local division servers; domain controller, file, application and database.
• Report to client agencies with status updates.
• Interact with client IT departments.
• Manage complex IT projects, IT staff and vendors.
• Develop IT investment plans weighing costs, benefits and risks.
• Control costs; maintain documentation for IT operations and software development.

Skills

Trapeze software

Active Directory

Networking

Windows support

MS SQL Server

Desktop imaging

Tools

Server virtualization

Application Delivery Controller

Cloud computing

Job description

MV Transportation seeks an IT Help Desk Support based in Seattle to provide desktop, server, networking, and Trapeze software support within a transit environment. This role requires handling SLA-driven tickets and delivering reliable IT services across the organization.

You will support MDT/in-vehicle devices, manage local servers, and collaborate with client IT teams on projects, cost controls, and strategic IT initiatives. Proactive communication and problem solving are essential.