IT Help Desk Support

MV Transportation; Kent (WA); On-site; USD 52,348 - 56,412; Full time

Benefits offered by this job

PPO Medical

Dental and Vision

401k

Paid Time Off

Paid Holidays

$1,000 Driver referral bonus

$1,000 Mechanic referral bonus

Job summary

MV Transportation is seeking an IT Help Desk Support in Kent, WA. The role involves providing support for Trapeze software, desktop and server management, as well as network and technology troubleshooting. Ideal candidates must be proficient in Trapeze transit software and have strong skills in Active Directory and MS SQL Server. This position offers a competitive starting pay of $38-$40.95/hour along with comprehensive healthcare benefits, retirement plans, paid time off, and various bonuses.

Qualifications

• Highly proficient with Trapeze transit software is a MUST.
• Proficient with Active Directory and relational databases.
• Experience supporting Windows operating systems and Microsoft Office.

Responsibilities

• Provide Trapeze software direction and support.
• Manage servers and ensure local technologies are supported.
• Develop strategic operations and investment plans.

Skills

Trapeze transit software

Active Directory

MS SQL Server

Networking

Windows 7, 10, Server 2012 & 2016

Tools

Cisco switches and routers

Job description

Overview

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Responsibilities

MV Transportation is seeking anIT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environmentandsupporting corporate infrastructure.

Responsibilities:

• Responsible for providing Trapeze software direction,desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
• Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
• Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, andTrapezereservation software platform.
• Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
• Meet and interact with client agencies providing reports and updates for local divisional office.

• Close interaction with the client’s IT department.
• Managing complex IT projects, IT employees and outside vendors.
• Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
• Controlling and minimize costs.
• Ensuring suitable documentation exists and is maintained for IT operations and software development.

Qualifications

Talent Requirements:

• Highly proficient with Trapeze transit software is a MUST.
• Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking.
• Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
• Thorough understanding of computer, server, network, printer and peripheral hardware.

• Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.

Desired Qualifications:

• Excellent communication anddecision-makingskills.
• Experience with desktop, server and network management tools.
• Experience with Cisco switches and routers.
• Familiar with backup and disaster recovery.

Starting Pay Rate: $38 - $40.95/hour

Healthcare Benefits: PPO Medical, Medical HSA, Prescription, Dental, Vision (spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, Hospital Indemnity, Substance Abuse Professionals programming

Retirement Benefits: 401k and Union pension: the Company contributes to the WCT Pension for each hour for which compensation is paid to maximum of 2080 hours per calendar year

Paid Time Off: 0 months - year 2 = 1.538 bi-weekly accrual w/ 40 yearly accrual cap

Paid Holidays:8 paid holidays

More Generous Paid Sick Leave: 1 hour/per 30 hours for all FT employees

Other Compensation: $1,000.00 Driver referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period); $1,000.00 Mechanic referral bonus ($500.00 upon training completion and $500.00 upon completion of probationary period)

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.