IT Help Desk Pro: 24/7 Support & Training

Transdev North America; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Paid vacation and sick days

Job summary

Transdev North America is hiring an IT Help Desk Technician in Boston, Massachusetts, to provide technical assistance to internal users and ensure maximum productivity. The role involves diagnosing and resolving software and hardware issues while collaborating with the IT team.

You will assist in maintaining IT systems and advise on technology improvements. The position offers competitive compensation between $60,000 to $65,000 per year and an array of benefits.

Qualifications

• Proven experience in a technical support role, preferably IT help desk.
• Ability to effectively prioritize tasks in a fast-paced environment.
• Must be able to write system documentation for new and existing programs.

Responsibilities

• Provide first-line support and technical assistance to users.
• Diagnose and troubleshoot software, hardware, and network issues.
• Install, configure, and maintain computer systems and applications.

Skills

Technical support experience

Troubleshooting

Communication skills

Analytical skills

Knowledge of Windows, macOS, Linux

Remote support tools

Education

IT certifications (e.g., Network+, CompTIA A+)

Job description

Transdev North America is hiring an IT Help Desk Technician in Boston, Massachusetts, to provide technical assistance to internal users and ensure maximum productivity. The role involves diagnosing and resolving software and hardware issues while collaborating with the IT team.

You will assist in maintaining IT systems and advise on technology improvements. The position offers competitive compensation between $60,000 to $65,000 per year and an array of benefits.