Transit IT Support Specialist

MV Transportation; Phoenix (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

MV Transportation is seeking an IT Specialist to provide on-site IT support for transit operations. You will handle basic incident resolution, troubleshooting, and requests for approved software, hardware, and vehicle systems.

You will log incidents, escalate as needed, and maintain knowledge bases to improve service quality. The role requires three or more years in IT, strong analytical and communication skills, Windows 10/11 proficiency, and the ability to multitask in a fast-paced transit

Qualifications

• Shall have a minimum of three (3) years of information technology experience, within the past five (5) years, supporting applications, networks, servers, and desktops for a transit property or operation of comparable size and scope.
• Ability to learn customer support processes and techniques.
• Strong analytical skills.
• Ability to solve problems.
• Competency with Microsoft Office Suite.
• Competency with Microsoft Windows 10/11
• Ability to communicate with all levels of management and company personnel.
• Ability to multi-task while engaging customers.
• Clear and distinct telephone speaking voice.
• Good verbal and writing skills.

Responsibilities

• Shall operate onsite to support transit operations and serve as a technology liaison between the CONTRACTOR and the CITY.
• Shall possess the experience and expertise necessary to perform Information Technology Administrator functions and shall have the capability to provide administrator-level permissions for desktops, servers, networks, and other systems required to support the CITY’s technology needs.
• Provides telephone, email, chat, and local support for end users, technology on the vehicles, and technology on the property.
• Address and resolve basic incidents and requests; logs all incidents and requests, engages service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Creates a positive customer support experience, ensuring timely resolution or escalation, handling customers with a professional attitude.
• Provides a single point of contact for MV employees requesting technology assistance.
• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Documents resolutions and updates the customer facing and IT staff knowledge bases.
• Grows general knowledge of current division products increasing ability to resolve requests on first contact.
• Provides after hours and on-call support as required.
• Travel to local sites during the day to assist users with IT issues.
• Performs other duties as assigned.

Skills

IT Support

Incident Resolution

Windows 10/11

Networking basics

Troubleshooting

Customer Service

Service Desk

Multitasking

Documentation

Tools

Trapeze

Spare

Microsoft Office Suite

Job description

MV Transportation is seeking an IT Specialist to provide on-site IT support for transit operations. You will handle basic incident resolution, troubleshooting, and requests for approved software, hardware, and vehicle systems.

You will log incidents, escalate as needed, and maintain knowledge bases to improve service quality. The role requires three or more years in IT, strong analytical and communication skills, Windows 10/11 proficiency, and the ability to multitask in a fast-paced transit