IT Help Desk Pro: Quick Solutions & User Support

Practical Adult Insights; Kirkland (WA); On-site; USD 45,000 - 65,000; Full time

Job summary

Practical Adult Insights is seeking a dedicated Help Desk Technician in Kirkland, Washington. This role involves responding to requests from computer users, diagnosing issues, and providing customer support for technical problems. Technicians will assist users via phone or remotely, using advanced help desk software to manage support tickets and track problem resolution progress.

The ideal candidate should possess a strong background in IT, excellent troubleshooting skills, and a passion for helping others. This position offers an opportunity for professionals to advance in a growing field as technology continues to evolve.

Qualifications

• Experience in diagnosing and resolving technical issues.
• Strong customer service orientation.
• Ability to communicate technical information clearly.

Responsibilities

• Respond to computer user requests and troubleshoot problems.
• Manage support tickets to track and resolve issues.
• Assist in teaching computer classes to users.

Skills

Troubleshooting

Customer Service

Technical Problem-Solving

Communication

Education

Undergraduate degree in Information Technology

Tools

Help Desk Software

Job description

Practical Adult Insights is seeking a dedicated Help Desk Technician in Kirkland, Washington. This role involves responding to requests from computer users, diagnosing issues, and providing customer support for technical problems. Technicians will assist users via phone or remotely, using advanced help desk software to manage support tickets and track problem resolution progress.

The ideal candidate should possess a strong background in IT, excellent troubleshooting skills, and a passion for helping others. This position offers an opportunity for professionals to advance in a growing field as technology continues to evolve.