Helpdesk Technician

Ledgent Technology; Seattle (WA); On-site; USD 62,000 - 72,000; Full time

Job summary

Ledgent Technology seeks a Helpdesk Technician to support 20+ regional offices and 500+ employees nationwide. You will manage tickets, troubleshoot issues, and deliver end-user support across phone, email, chat, and in-person.

We require 2–4 years of IT Helpdesk or Desktop Support experience in mid-to-large environments, and MSP background is preferred. This onsite Seattle role is contract-to-hire and offers a competitive compensation package.

Qualifications

• 2–4 years of IT Helpdesk or Desktop Support experience.
• Experience in mid-to-large enterprise environments.
• Prior MSP experience preferred.
• Strong troubleshooting and multitasking skills.
• Experience with ticketing systems and SLA-driven environments.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and resolve helpdesk tickets via ticketing system (ConnectWise PSA)
• Provide Tier 2 support for hardware, software, and user issues
• Troubleshoot Windows systems, Office 365, and cloud/on-prem environments
• Support and administer Active Directory and Azure/Entra ID
• Assist with device imaging, deployment, and asset management
• Document issues, resolutions, and maintain accurate ticket notes
• Create and update internal knowledge base documentation (IT Glue)
• Collaborate with team members and escalat* e* complex issues as needed
• Deliver strong customer service across phone, in-person, and written communication

Skills

IT Helpdesk

Desktop Support

Enterprise Environments

MS Office 365

Azure Entra ID

Tools

ConnectWise PSA

IT Glue

Job description

Helpdesk Technician (JN -052026-422753) Seattle, Washington

Salary: USD62000 - USD72000 per year

Role: Helpdesk Technician

Location: Seattle, WA – Onsite

Position Type:Contract to Hire

Annual Compensation Range: $62,000-$72,000

Overview

We are seeking a Helpdesk Technician to join a fast-paced IT team supporting 20+ regional offices and 500+ employees nationwide. This role is ideal for someone who thrives in a dynamic environment and enjoys troubleshooting across a broad range of technologies.

You will be responsible for managing your own ticket queue, resolving technical issues, and delivering exceptional end-user support across multiple channels including phone, email, chat, and in-person.

Key Responsibilities

• Manage and resolve helpdesk tickets via ticketing system (ConnectWise PSA)
• Provide Tier 2 support for hardware, software, and user issues
• Troubleshoot Windows systems, Office 365, and cloud/on-prem environments
• Support and administer Active Directory and Azure/Entra ID
• Assist with device imaging, deployment, and asset management
• Document issues, resolutions, and maintain accurate ticket notes
• Create and update internal knowledge base documentation (IT Glue)
• Collaborate with team members and escalat* e* complex issues as needed
• Deliver strong customer service across phone, in-person, and written communication

Technical Environment

• Microsoft Office 365
• SharePoint Online
• ConnectWise PSA (ticketing)
• IT Glue (documentation)

Qualifications

• 2–4 years of IT Helpdesk or Desktop Support experience
• Experience in mid-to-large enterprise environments
• Prior MSP experience preferred
• Strong troubleshooting and multitasking skills
• Experience with ticketing systems and SLA-driven environments
• Excellent written and verbal communication skills