Transit Front Desk & Admin Assistant (Part-Time)

City-of-Lawrence; Lawrence (KS); On-site; USD 21,000 - 26,000; Part time

Job summary

The City of Lawrence is seeking a transit-focused administrative technician for a part-time, temporary role at Central Station. You will handle customer interactions by phone, email, and in person at the front desk, supporting daily transit operations.

Ideal candidates are organized, detail-oriented, with strong MS Office skills and the ability to handle multiple tasks while maintaining a service-focused approach. A valid license and background check are required.

Qualifications

• Equivalent to completion of twelfth grade with one to two years clerical work experience.
• Proficient with MS Office; Excel experience preferred.

Responsibilities

• Interact respectfully and consistently with the public at the front desk.
• Track and log complaints and customer service responses.
• Use online dashboards to track buses and resolve rider issues; escalate complex issues as needed.

Skills

Phone skills

Customer service

Multitasking

Education

High school diploma

Tools

MS Office

Excel

Job description

The City of Lawrence is seeking a transit-focused administrative technician for a part-time, temporary role at Central Station. You will handle customer interactions by phone, email, and in person at the front desk, supporting daily transit operations.

Ideal candidates are organized, detail-oriented, with strong MS Office skills and the ability to handle multiple tasks while maintaining a service-focused approach. A valid license and background check are required.