PUBLIC TRANSPORTATION INTERN

City-of-Lawrence; Lawrence (KS); On-site; USD 21,000 - 26,000; Part time

Job summary

The City of Lawrence is seeking a transit-focused administrative technician for a part-time, temporary role at Central Station. You will handle customer interactions by phone, email, and in person at the front desk, supporting daily transit operations.

Ideal candidates are organized, detail-oriented, with strong MS Office skills and the ability to handle multiple tasks while maintaining a service-focused approach. A valid license and background check are required.

Qualifications

• Equivalent to completion of twelfth grade with one to two years clerical work experience.
• Proficient with MS Office; Excel experience preferred.

Responsibilities

• Interact respectfully and consistently with the public at the front desk.
• Track and log complaints and customer service responses.
• Use online dashboards to track buses and resolve rider issues; escalate complex issues as needed.

Skills

Phone skills

Customer service

Multitasking

Education

High school diploma

Tools

MS Office

Excel

Job description

Summary:

The City of Lawrence is seeking a transit focused administrative technician. This is a part-time, temporary position. Duties include responsible part-time work facilitating customer service interactions including calls, emails, and questions at the front desk of Central Station.

Responsibilities:

The ideal candidate will be an organized and friendly individual able to interact respectfully and consistently with the public; track and log complaints and customer service responses; work with our online dashboards to track buses and resolve rider issues; escape and collaborate on complex issues. Familiarity with the Lawrence Transit service and ability to read a map preferred.

Qualifications:

Equivalent to completion of twelfth grade with one to two years clerical work experience. This position requires excellent attention to detail, the ability to handle multiple tasks, excellent phone skills, a personable attitude that is both team- and service-oriented. Must be familiar with modern office practices, committed to continuous improvement, and view problems as opportunities rather than obstacles. This position requires knowledge of MS Office. Excel is preferred with a focus on spreadsheet management.

This position requires a valid license.

The successful candidate will also pass the background check, post-offer City physical, and a drug screen.

Hours:

Monday- Friday

8AM-12PM