Dispatcher

Transdev North America, Inc.; Milwaukee (WI); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America, Inc. in Milwaukee, WI is seeking a Dispatcher to oversee road service, coordinate with Operators, and provide proactive customer support while prioritizing safety.

Ideal candidates have 3–5 years dispatching experience and a High School Diploma or GED; the company offers a comprehensive benefits package including vacation, sick days, holidays, 401(k), and medical/dental/vision coverage under the union contract.

Qualifications

• Minimum 3–5 years of dispatching experience.
• High School Diploma or GED; Technical degree preferred.
• Excellent verbal and customer service skills.
• DOT drug testing and physical may apply.
• Ability to work flexible shifts.

Responsibilities

• Oversee road service by tracking trip performance and on-time route starts.
• Provide customer support for questions and concerns regarding trips.
• Manage emergency situations and liaise with emergency services.
• Review route performance and proactively respond to service issues.
• Perform other duties as required.

Skills

Customer service

Interpersonal skills

Problem solving

Analytical skills

Dispatching experience

Education

High School Diploma or GED; Technical Degree preferred

Job description

Transdev inMilwaukee, WI is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

CBA Position

Position Subject to Collective Bargaining Agreement:

• $24.90 / hour (Union Collective Bargaining AgreementPayScale)

Benefits Include

• Vacation: minimum of two (2) weeks
• Sick days: 3 paid after one year of service
• Holidays: 9 days; 8 standard and 1 floating after one year of service
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concernsregardingcustomer trips including no shows,cancellationsand missed trips.
• Manage emergency situations for vehicleoperators,act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations thatimpactcustomer service.
• Other duties asrequired.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal,interpersonaland customer service skills.
• Problem solving and analytical skills.
• Subject toa DOTdrug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee isgenerally subjectedtolong periodsspent sitting, typing, or looking at a computer screen.
• Workenvironment will be a combination of both indoors and outdoors.

About Transdev

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category

Dispatchers

Job Type

Full Time

Req ID

9121

Pay Group

2V9

Cost Center

55853