Dispatcher

Transdev North America, Inc.; Carson City (NV); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Vacation after 1 year?

Paid Sick Leave

Medical, Dental & Vision after 30 days

Life insurance

Pension plan

Job summary

Transdev North America, Inc. in Carson City, NV seeks a Dispatcher to oversee road service and provide customer support to riders. The role requires coordination with operators, handling emergencies, and ensuring on-time performance.

This on-site position emphasizes safety and service quality. Applicants should have 3-5 years dispatching experience, a high school diploma or GED, and strong verbal/interpersonal skills.

Qualifications

• High School Diploma or GED required; technical degree preferred.
• 3-5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Strong problem solving and analytical abilities.
• Subject to DOT drug testing and, if applicable, DOT 49 CFR Part 40 alignment.

Responsibilities

• Oversee road service by monitoring trip performance and on-time routing.
• Provide customer support for questions about trips, no-shows, and cancellations.
• Manage emergencies for vehicle operators and coordinate with authorities.
• Review route performance daily and respond to issues impacting service.
• Perform other duties as assigned.

Skills

Customer service orientation

Verbal communication

Interpersonal skills

Problem solving

Analytical thinking

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev in Carson City, NV is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

CBA Position

Transdev is proud to offer:

Position Subject To Collective Bargaining Agreement

• $ (Union Collective Bargaining Agreement Pay-scale)
• Starting pay $22.07 with progression to $29.47 over 6 years.

Benefits Include

• Vacation : 1 week after 1 year of service, 2 weeks after 3 years of service, 3 weeks after 7 years of service.
• Paid Sick Leave
• Medical, Dental & Vision after 30 calendar days of employment for full-time employees, life insurance, pension plan, and company holidays.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• All other duties assigned.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

Transdev Maintains a Drug-free Workplace. Applicants Must

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Work Type: No Remote

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.