Dispatcher

Transdev North America, Inc.; Lancaster (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation 70–120 hours/year

Sick leave 24 hours/year

401k retirement benefits

Life insurance

Company holidays

Job summary

Transdev North America, Inc. in Lancaster, California is seeking a Dispatcher to oversee road service, coordinate with Operators, and provide customer support.

The role emphasizes safety and service reliability for our clients, with a strong focus on communication and problem solving. Starting pay is $22.11/hour with progression to $25.00/hour over four years, under the Union Collective Bargaining Agreement.

Qualifications

• High School Diploma or GED; technical degree preferred.
• 3-5 years' dispatching experience preferred.
• Excellent verbal, interpersonal and customer service skills.

Responsibilities

• Oversee road service by tracking trip performance and on-time starts.
• Provide customer support regarding trips, no-shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; liaise with emergency services.
• Review route performance and proactively respond to issues affecting service.
• Other duties as required.

Skills

Customer service

Dispatching experience

Communication

Problem solving

Time management

Adaptability

DOT compliance

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev in Lancaster, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

CBA Position

Transdev is proud to offer

Position Subject To Collective Bargaining Agreement

• $22.11/hour - $25.00/hour (Union Collective Bargaining Agreement Payscale)
• Starting pay $22.11/hour with progression to $25.00/hour over 4 years.

Benefits Include

• Vacation : 70 hours to 120 hours per year

Paid Sick Leave: All non-probationary dispatchers and customer service representatives who work thirty (30) or more days per year shall receive twenty-four (24) hours of sick leave on January

• 1 of each calendar year.; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching preferred
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Ability to communicate effectively orally and in writing.
• Ability to manage time effectively and work in a diverse environment.
• Ability to adapt to changing situations and willingness to help in a variety of situations.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.