Transit Dispatcher: Real-Time Ops & Route Master

DS Bus Lines; Orchard Garden (MN); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Employer of Choice

Competitive pay

Full-time schedule

Job summary

Transit Team, Inc. in Burnsville, MN is seeking a dispatcher to coordinate and dispatch transportation services, monitor routes, and communicate with drivers to ensure timely service. The role requires strong communication, customer service, and multitasking skills, with prior dispatch or transportation experience preferred.

Compensation is $27.00 per hour with a full-time schedule. Join Beacon Mobility's team and help deliver reliable mobility services to the community.

Qualifications

• Strong communication and customer service skills.
• Basic computer proficiency and ability to learn dispatching software.
• Ability to multitask and make informed decisions in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Transportation, dispatching, logistics, or customer service experience preferred.

Responsibilities

• Coordinate and dispatch transportation services efficiently and effectively.
• Monitor and adjust routes to maximize performance and service quality.
• Communicate with drivers throughout their shifts to ensure operational success.
• Act as the primary point of contact for driver support and assistance.
• Resolve customer service concerns and operational issues in a professional manner.
• Manage critical incidents, service disruptions, and real-time operational challenges.
• Track and manage KPIs, including: On-time performance, Appointment adherence, Passenger onboard time, Route efficiency.

Skills

Strong communication

Customer service

Multitasking

Problem solving

Organizational skills

Dispatch software

Tools

Dispatch software

Job description

Transit Team, Inc. in Burnsville, MN is seeking a dispatcher to coordinate and dispatch transportation services, monitor routes, and communicate with drivers to ensure timely service. The role requires strong communication, customer service, and multitasking skills, with prior dispatch or transportation experience preferred.

Compensation is $27.00 per hour with a full-time schedule. Join Beacon Mobility's team and help deliver reliable mobility services to the community.