Customer Service Representative-Burnsville

DS Bus Lines; Orchard Garden (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Paid holidays

4% annual pay increase

Two weeks paid vacation

Medical, dental, life insurance

401(k) with match

Job summary

Transit Team Inc. in Burnsville, MN is seeking a compassionate Metro Mobility Customer Service Representative to greet riders, verify eligibility, and schedule rides using our computer reservation system.

This onsite, weekend-heavy role emphasizes accuracy, empathy, and excellent communication as you help riders reach essential transportation with care. The position includes paid training, holidays, vacation time, and benefits through Beacon Mobility, a values-driven employer.

Qualifications

• Pass a non-DOT drug test and background check.
• Strong verbal communication skills.
• Solid computer skills and ability to learn new software.
• Prior customer service and/or call center experience preferred.
• Familiarity with the Twin Cities metro area is a plus.
• Ability to work onsite for the scheduled shift.

Responsibilities

• Answer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.
• Schedule ride reservations using our computer reservation system.
• Cancel or adjust ride requests based on customer needs.
• Provide accurate estimated arrival times (ETAs) and service information.
• Make outbound calls to confirm next-day trips with riders.
• Clearly explain Metro Mobility policies, procedures, and service expectations.
• Demonstrate a people-first mindset by ensuring every interaction is caring, helpful, and solutions-focused.

Skills

Verbal communication

Computer skills

Customer service

Call center experience

Twin Cities familiarity

Reservation system proficiency

Tools

Computer reservation system

Job description

Transit Team, Inc.Employer of Choice! Voted Best Company to Work For by U.S. News & World Report (2025–2026)!Transit Team | Burnsville, MNPay: $20.25/hr | Onsite PositionTransit Team, a proud provider of paratransit transportation services in the Twin Cities metro area, is seeking a compassionate and reliable Customer Service Representative to join our team. In this role, you will be the welcoming voice of our organization, helping riders access essential transportation with care, clarity, and professionalism. Every interaction contributes to our purpose: mobility without limits—because every ride matters.About the RoleAs a Metro Mobility Customer Service Representative, you will support certified Metro Mobility riders by using a computer-based reservation system to schedule, update, and communicate ride details. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and excellent customer service.ScheduleSaturday: 8:00 AM – 6:00 PMSunday: 7:00 AM – 5:00 PMMonday: 7:00 AM – 5:00 PMTuesday: 6:00 AM – 4:00 PMKey ResponsibilitiesAnswer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.Schedule ride reservations using our computer reservation system.Cancel or adjust ride requests based on customer needs.Provide accurate estimated arrival times (ETAs) and service information.Make outbound calls to confirm next‑day trips with riders.Clearly explain Metro Mobility policies, procedures, and service expectations.Demonstrate a people‑first mindset by ensuring every interaction is caring, helpful, and solutions‑focused.QualificationsAbility to pass a nonDOT drug test and background checkStrong verbal communication skillsSolid computer skills and ability to learn new softwarePrior customer service and/or call center experience preferredFamiliarity with the Twin Cities metro area is a plusAbility to work onsite for the scheduled shiftWhat We OfferPaid training to set you up for successPaid holidays4% increase in pay annuallyTwo weeks of paid vacationMedical, dental, and life insurance options401(k) with a 4% company matchA supportive, values‑driven workplace committed to safety, care, and reliabilityAbout Transit Team Inc.Transit Team Inc. provides paratransit services in the Twin Cities metropolitan area of Minneapolis and St. Paul, Minnesota. We consider it a privilege to provide independence and accessibility to our passengers. Our priority is safe, reliable transportation for every rider.Ready to make a difference? Apply today and join the team that puts people first!Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.Transit Team is the largest paratransit provider in the state of Minnesota.For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.