Transit Dispatcher: On-Time Service & Rider Support

Transdev North America; San Rafael (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Vacation

Sick days

Medical insurance

Dental insurance

Vision insurance

401k

Company holidays

Job summary

Transdev North America in San Rafael, CA is seeking a Dispatcher to ensure safe and timely movement of revenue service vehicles and operators. You will monitor on-time performance, reschedule trips as needed, verify timekeeping, and assist with daily schedules under supervision.

Qualified candidates have a high school diploma, dispatch experience, and strong communication skills. This full-time role offers a union payscale and comprehensive benefits.

Qualifications

• High school diploma or equivalent, such as GED, required.
• Minimum of one year of dispatch operations experience within the transportation industry.
• Excellent verbal and interpersonal communication skills with ability to adapt to changing situations and listen to feedback.
• A customer service-oriented mentality with attention to detail.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Punctual with an emphasis on attendance.
• Utilize computer software, proficient computer skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to pass a Background Check.

Responsibilities

• Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Oversee contracted service standards by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Responds, records and resolves customer feedback via multiple channels.
• Assists with the preparation of daily schedules and workflow related to daily scheduling.
• Monitor and correct as needed operator punch times in timekeeping system, ensuring compliance with Wage Order 9.
• Communicates and coordinates with internal departments to help meet customer needs.
• Performs audits as scheduled that meet Transdev’s policies and procedures.
• Serves as an emergency contact for drivers in the field. Manage emergency situations for vehicle operators, acting as liaison with emergency services.
• Coordinates communications between drivers and other supervisory personnel.
• Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirements.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Other duties as required.

Skills

High school diploma

Dispatch experience

Communication skills

Customer service

Problem solving

Attention to detail

Flexibility

Attendance

Computer skills

Background check

Education

High school diploma or equivalent

Job description

Transdev North America in San Rafael, CA is seeking a Dispatcher to ensure safe and timely movement of revenue service vehicles and operators. You will monitor on-time performance, reschedule trips as needed, verify timekeeping, and assist with daily schedules under supervision.

Qualified candidates have a high school diploma, dispatch experience, and strong communication skills. This full-time role offers a union payscale and comprehensive benefits.