Route Operations Dispatcher — On-Time, Safe Transit

MV Transportation; Madera (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, coordinate with drivers, and report to Dispatch Supervisors. The role emphasizes safe, cost-effective, on-time performance and strong customer service.

Responsibilities include taking client calls, monitoring radio and telephony for service quality, assigning trips, and analyzing operating performance. High school diploma and experience with transit software preferred.

Qualifications

• One(1) year previous Dispatcher experience preferred.
• Two (2) years of Customer Service experience is preferred.
• High School diploma or equivalent.
• Experience with Trapeze software.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned.

Skills

Dispatcher experience

Customer service

Education

High School diploma or equivalent

Tools

Trapeze software

Job description

MV Transportation is seeking a Dispatcher to direct day-to-day route operations, coordinate with drivers, and report to Dispatch Supervisors. The role emphasizes safe, cost-effective, on-time performance and strong customer service.

Responsibilities include taking client calls, monitoring radio and telephony for service quality, assigning trips, and analyzing operating performance. High school diploma and experience with transit software preferred.