Transit Dispatcher: On-Time Ops & Customer Liaison

Transdev North America; Baltimore (MD); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Vacation 72 hours

Paid Sick Leave 40 hours

Medical/Dental/Vision after 90 days

401K retirement benefits

Job summary

Transdev North America in Baltimore County is seeking a BACO Dispatcher to serve as a liaison for customers, providers, and the client. You will monitor operator availability, adjust schedules for on-time performance, and screen recipients for eligibility under the Baltimore County Medical Assistance Transportation Grant Program.

The position requires at least three years in dispatch or transit administration, data entry skills, and strong communication.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of dispatcher experience or three years of administrative experience in a transit dispatch environment.
• Data entry experience and a general knowledge of Windows-based computer operating systems and MS Office Suite.
• Must be able to work flexible hours or shifts.
• Ability to operate standard telephone system.
• Excellent communication skills both verbal and written.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills.
• Must be able to work as a member of the team.
• Ability to interact professionally with all levels and diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Vehicle operators shift and scheduling adjustments.
• On-time gate performance, productivity, and service.
• Pull-outs per schedule.
• Effective communication with Baltimore County and Subcontractors.
• Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, emergency situations and other daily events or disruptions.
• Checking operators in for shift (credentials).
• Reconciliation of trip manifests by vehicle operators.
• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required

Job description

Transdev North America in Baltimore County is seeking a BACO Dispatcher to serve as a liaison for customers, providers, and the client. You will monitor operator availability, adjust schedules for on-time performance, and screen recipients for eligibility under the Baltimore County Medical Assistance Transportation Grant Program.

The position requires at least three years in dispatch or transit administration, data entry skills, and strong communication.