BACO DISPATCHER - WICOMICO

Transdev North America; Baltimore (MD); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Vacation 72 hours

Paid Sick Leave 40 hours

Medical/Dental/Vision after 90 days

401K retirement benefits

Job summary

Transdev North America in Baltimore County is seeking a BACO Dispatcher to serve as a liaison for customers, providers, and the client. You will monitor operator availability, adjust schedules for on-time performance, and screen recipients for eligibility under the Baltimore County Medical Assistance Transportation Grant Program.

The position requires at least three years in dispatch or transit administration, data entry skills, and strong communication.

Qualifications

• High school diploma or equivalent.
• Minimum of three years of dispatcher experience or three years of administrative experience in a transit dispatch environment.
• Data entry experience and a general knowledge of Windows-based computer operating systems and MS Office Suite.
• Must be able to work flexible hours or shifts.
• Ability to operate standard telephone system.
• Excellent communication skills both verbal and written.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills.
• Must be able to work as a member of the team.
• Ability to interact professionally with all levels and diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Vehicle operators shift and scheduling adjustments.
• On-time gate performance, productivity, and service.
• Pull-outs per schedule.
• Effective communication with Baltimore County and Subcontractors.
• Accurate and consistent documentation of daily items including operator attendance, passenger and scheduling issues, emergency situations and other daily events or disruptions.
• Checking operators in for shift (credentials).
• Reconciliation of trip manifests by vehicle operators.
• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required

Job description

Overview

Transdev in

BACO Dispatcher - Wicomico

Transdev in Baltimore, Maryland is hiring a Baltimore County Customer Service Representative/Dispatcher to act as a liaison for our customers, providers, and client. The BACO Dispatcher shall provide direction and maintain communication with all vehicle operators while monitoring adjustments where necessary to maximize on-time performance and minimize service disruptions because of vehicle operator availability and/or emergency situations. BACO Customer Service Representative/Dispatcher is required to screen, verify recipients eligible for the Baltimore County Medical Assistance Transportation Grant Program. We are seeking friendly, customer service-oriented people who are dedicated to safety.

CBA Position

Transdev is proud to offer:

• $24.29(Union Collective Bargaining Agreement Payscale)

Benefits Include

• Vacation: 1 st year of service: 72 hours
• Paid Sick Leave: Employees with less than 1 year of service shall accrue up to 40 hours of sick leave in accordance with the Maryland Healthy Working Families Act and shall be able to start using this accrued time on the 107 th day following the employees’ date of hire.
• Insurance: Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, 401K retirement benefits, and company holidays.

Key Responsibilities

• Vehicle operators shift and scheduling adjustments.
• On-time gate performance, productivity, and service
• Pull-outs per schedule.
• Effective communication with Baltimore County and Subcontractors
• Accurate and consistent documentation of daily items including operatorattendance, passenger and scheduling issues, emergency situations and other daily events or disruptions.
• Checking operators in for shift (credentials)
• Reconciliation of trip manifests by vehicle operators.
• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required

Qualifications

• High school diploma or equivalent
• Minimum of three years of successful dispatcher experience or three years of administrative experience in a transit dispatch environment.
• Data entry experience and a general knowledge of windows-based computer operating systems and MS Office Suite
• Must be able to work flexible hours or shifts
• Ability to operate standard telephone system.
• Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
• Excellent communication skills both verbal and written a must.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills a must.
• Must be able to work as a member of the team.
• Ability to interact professionally on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The physical demands described here are representatives of those that must be met by the employee to successfully perform the essential functions of this job. Work is generally done sitting at a desk, utilizing repetitive hand and wrist motion. Lifting, pulling, and bending is required. Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 100% of work is accomplished in doors and in air conditioned or well-ventilated facilities.

• Must be able to sit for long periods of time.
• Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as lifting, walking, stooping, and handling materials.
• Must be able to lift or handle up to 25 pounds.
• Exposure to considerable amounts of dust, vehicle fumes or airborne particles, toxic or caustic chemicals and vibrations and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category:

Dispatchers

Job Type:

Full Time

Pay Group:

ZF2

Cost Center:

157

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.