CountyRide Dispatch & Scheduling Technician II

Baltimore County; Towson (MD); On-site; USD 25,000 - 30,000; Full time

Job summary

Baltimore County's Department of Public Works, Bureau of Transportation seeks an entry‑level CountyRide dispatcher to schedule rides for elderly, disabled, and rural clients using a GIS-based system. You will create driver schedules, dispatch vehicles, and monitor trip status throughout the day.

Responsibilities include processing trip requests, informing drivers of changes, and ensuring timely service while adhering to program policies and FCC-10 Code communications.

Qualifications

• Possession of a high school diploma or appropriate equivalent.
• One year of computer experience utilizing a reservation/scheduling/dispatching computer program.

Responsibilities

• Operates specialized computer system to register CountyRide clients, receives requests for trips and schedules trips via a GIS based computer program.
• Interprets and disseminates program policies and procedures to clients and the general public.
• Processes trip requests and produces daily schedules using computer program.
• Identifies special client situations and refers the client to appropriate staff if necessary.
• Communicates with drivers employing FCC-10 Code system.
• Relays information regarding cancellations, traffic problems, and special client needs.
• Reschedules routes/trips when necessary.
• Assists drivers via radio in emergency situations to safeguard those in transit.
• Receives and records vehicle locations throughout the day as reported by drivers for real time accountability.
• Monitors record of vehicle maintenance
• Monitors driver overtime and adjusts schedules accordingly.
• Monitors driver leave time and training dates to ensure adequate coverage.
• Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.
• Guides, assists, and trains co-workers.

Skills

Federal FMCSR knowledge

Office procedures

Reservation/scheduling/dispatching

FCC-10 Code knowledge

Two-way radio operation

Effective communication

Directions follow-through

Team collaboration

Geographic knowledge

Education

High school diploma or equivalent

Tools

Reservation/dispatching system

Job description

Baltimore County's Department of Public Works, Bureau of Transportation seeks an entry‑level CountyRide dispatcher to schedule rides for elderly, disabled, and rural clients using a GIS-based system. You will create driver schedules, dispatch vehicles, and monitor trip status throughout the day.

Responsibilities include processing trip requests, informing drivers of changes, and ensuring timely service while adhering to program policies and FCC-10 Code communications.