Transit Operations Control Center Lead

Transdev North America; Herndon (VA); On-site; USD 61,000 - 76,000; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 5

Holidays 8 days

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Bus Operators and Supervisors, ensuring on-time service using GPS CAD/AVL systems.

This full-time position requires strong communication, flexibility with shifts, and experience in supervisory or call-center environments. Competitive compensation and comprehensive benefits are provided.

Qualifications

• High school diploma or GED required.
• 2+ years in call center or supervisory role.
• Excellent written and oral communication skills.
• Computer literate with ability to learn new software.
• DOT drug testing and physical requirement as applicable.

Responsibilities

• Provide verbal direction to Bus Operators and guidance to Road Supervisors.
• Proactively intervene to ensure high-quality, on-time service.
• Coordinate with local Transdev divisions and Client on service interruptions and detours.
• Document incidents in databases, including accidents and mechanical issues.
• Process and refer disciplinary actions and commendations as directed.
• Resolve employee disputes and manage multiple tasks in a fast-paced environment.
• Cross-train in various roles as required.

Skills

Supervisory experience

Communication skills

Computer literacy

DOT regulatory awareness

Team coordination

Education

High school diploma / GED

Job description

Transdev North America in Fairfax County, VA is seeking a BOCC Supervisor to coordinate and disseminate information to Bus Operators and Supervisors, ensuring on-time service using GPS CAD/AVL systems.

This full-time position requires strong communication, flexibility with shifts, and experience in supervisory or call-center environments. Competitive compensation and comprehensive benefits are provided.