Transit Dispatcher: On-Ground Ops & Customer Support

Transdev; Modesto (CA); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Vacation policy

Paid Sick Leave

Medical, Dental & Vision

Life Insurance

Pension Plan

Company holidays

Job summary

Transdev in Modesto, CA is hiring a Dispatcher to oversee road service and communicate with Operators, delivering customer support for client trips. The role includes handling emergencies, monitoring performance, and maintaining on-time routes.

The position is governed by the union pay scale with starting pay $30.92/hour and progression to $33.50/hour over 4 years, plus benefits such as vacation, sick leave, and health coverage for full-time staff.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Customer service

Verbal communication

Education

High School Diploma or GED

Job description

Transdev in Modesto, CA is hiring a Dispatcher to oversee road service and communicate with Operators, delivering customer support for client trips. The role includes handling emergencies, monitoring performance, and maintaining on-time routes.

The position is governed by the union pay scale with starting pay $30.92/hour and progression to $33.50/hour over 4 years, plus benefits such as vacation, sick leave, and health coverage for full-time staff.