Road Service Dispatcher — Customer Care & Safety

Transdev North America, Inc.; Modesto (CA); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Vacation time progression based on yrs

Paid sick leave

Medical, dental & vision after 90 days

Life insurance

Pension plan

Company holidays

Job summary

Transdev North America, Inc. in Modesto, CA is seeking a Dispatcher to oversee road service and coordinate with Operators while supporting customers and maintaining safety.

Responsibilities include monitoring trip performance, handling questions about trips (no-shows, cancellations, missed trips) and coordinating with emergency services during incidents. Strong communication and problem solving are essential.

Qualifications

• 3–5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Ability to solve problems and analyze situations.

Responsibilities

• Oversee road service by tracking trip performance, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service

Verbal communication

Interpersonal skills

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev North America, Inc. in Modesto, CA is seeking a Dispatcher to oversee road service and coordinate with Operators while supporting customers and maintaining safety.

Responsibilities include monitoring trip performance, handling questions about trips (no-shows, cancellations, missed trips) and coordinating with emergency services during incidents. Strong communication and problem solving are essential.