Transit Dispatch Specialist: Safe Customer Support

Transdev; Everett (WA); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Medical/dental/vision

Life insurance

401k plan

Company holidays

Job summary

Transdev is hiring a Dispatcher to oversee road service by coordinating with Operators and providing customer support to clients. The role emphasizes safety and service quality in a fast-paced environment.

Starting pay is $27.30 per hour with progression to $30.68 per hour over four years, and benefits include vacation, sick leave, medical/dental/vision, and retirement plans. Qualified candidates have a High School diploma or GED, 3–5 years dispatching experience, excellent communication and

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Ability to work shifts or flexible schedules as needed.

Responsibilities

• Oversee road service by tracking performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively respond to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Verbal communication

Interpersonal skills

Customer service

Problem solving

Flexibility

Education

High School diploma or GED

Technical degree preferred

Job description

Transdev is hiring a Dispatcher to oversee road service by coordinating with Operators and providing customer support to clients. The role emphasizes safety and service quality in a fast-paced environment.

Starting pay is $27.30 per hour with progression to $30.68 per hour over four years, and benefits include vacation, sick leave, medical/dental/vision, and retirement plans. Qualified candidates have a High School diploma or GED, 3–5 years dispatching experience, excellent communication and