Transit Dispatcher: On‑Demand Ops & Safety Expert

Keolis Commuter Services; Nantucket (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Keolis Commuter Services in Nantucket, MA is seeking a transportation dispatcher to coordinate operators, vehicles and on-demand trips in a fast-paced environment. The role requires at least 2 years of radio/window dispatch experience, a valid MA driver's license (CDL preferred), and the ability to handle emergencies.

Proficiency with dispatch software and MS Office is desirable, with a strong emphasis on safety and on-time performance.

Qualifications

• Minimum 2 years of radio/window dispatch experience in a fast-paced environment.
• Must have a valid Massachusetts driver's license and the ability to obtain CDL.
• Ability to handle stress, including emergency situations.
• Transportation Dispatching Software knowledge desired.
• Intermediate knowledge and experience of Microsoft Office Suite.
• CPR, AED and First Aid Certification (Provided by the Company)

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
• Assign operators to cover absences and increased service volumes to minimize disruptions.
• Documents service disruptions in the dispatcher daily log.
• Monitors vehicle operations by mode in accordance with policies and procedures.
• Maintain accurate information in Time & Attendance System.
• Verify credentials and fitness for duty upon operator’s check-in.
• Ensure Operator uniform compliance.
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance (On Demand).
• Monitor operators and trip status, adjusts and reassignments to ensure on time performance (On Demand).
• Provide assistance to operators in the event of emergency or vehicle malfunctions, coordinating with operations and safety staff.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations (On Demand).
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand).
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury.
• Establish and monitor on-time performance adherence and tracking (Fixed Route).
• Will assist Operators with informational material as needed.
• Other duties as assigned.

Skills

Dispatch skills

Organizational skills

Written and verbal communication

Decision making

Analytical and reporting skills

Education

Driver's license

CDL preferred

Tools

Transportation Dispatching Software

Microsoft Office Suite

Job description

Keolis Commuter Services in Nantucket, MA is seeking a transportation dispatcher to coordinate operators, vehicles and on-demand trips in a fast-paced environment. The role requires at least 2 years of radio/window dispatch experience, a valid MA driver's license (CDL preferred), and the ability to handle emergencies.

Proficiency with dispatch software and MS Office is desirable, with a strong emphasis on safety and on-time performance.