Dispatcher NRTA

Keolis Commuter Services; Nantucket (MA); On-site; USD 52,000 - 66,000; Full time

Job summary

Keolis Commuter Services in Nantucket, MA is seeking a transportation dispatcher to coordinate operators, vehicles and on-demand trips in a fast-paced environment. The role requires at least 2 years of radio/window dispatch experience, a valid MA driver's license (CDL preferred), and the ability to handle emergencies.

Proficiency with dispatch software and MS Office is desirable, with a strong emphasis on safety and on-time performance.

Qualifications

• Minimum 2 years of radio/window dispatch experience in a fast-paced environment.
• Must have a valid Massachusetts driver's license and the ability to obtain CDL.
• Ability to handle stress, including emergency situations.
• Transportation Dispatching Software knowledge desired.
• Intermediate knowledge and experience of Microsoft Office Suite.
• CPR, AED and First Aid Certification (Provided by the Company)

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
• Assign operators to cover absences and increased service volumes to minimize disruptions.
• Documents service disruptions in the dispatcher daily log.
• Monitors vehicle operations by mode in accordance with policies and procedures.
• Maintain accurate information in Time & Attendance System.
• Verify credentials and fitness for duty upon operator’s check-in.
• Ensure Operator uniform compliance.
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance (On Demand).
• Monitor operators and trip status, adjusts and reassignments to ensure on time performance (On Demand).
• Provide assistance to operators in the event of emergency or vehicle malfunctions, coordinating with operations and safety staff.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations (On Demand).
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand).
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury.
• Establish and monitor on-time performance adherence and tracking (Fixed Route).
• Will assist Operators with informational material as needed.
• Other duties as assigned.

Skills

Dispatch skills

Organizational skills

Written and verbal communication

Decision making

Analytical and reporting skills

Education

Driver's license

CDL preferred

Tools

Transportation Dispatching Software

Microsoft Office Suite

Job description

• At least 2 years’ radio and/or window dispatch experience in a fast-paced environment
• Must have valid Massachusetts driver license, and the ability to obtain a CDL
• Ability to handle stress, including emergency situations
• Transportation Dispatching Software knowledge desired
• Intermediate knowledge and experience of Microsoft Office Suite
• CPR, AED and First Aid Certification (Provided by the Company)

Skills:

• Excellent organization and multi-tasking skills
• Demonstrated excellent written and oral communications and organizational skills
• Reasoning skills and Decision making
• Uses good judgment in making decisions in emergency and routine situations
• Strong analytical and reporting skills

Key Accountabilities:

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
  Documents service disruptions in the dispatcher daily log.
• Monitors vehicle operations by mode in accordance with policies and procedures.
• Maintain accurate information in Time & Attendance System.
• Verify credentials and fitness for duty upon operator’s check-in.
• Ensure Operator uniform compliance.
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary (On Demand).
• Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance (On Demand).
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations(On Demand).
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand)
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Establish and monitor on-time performance adherence and tracking (Fixed Route).
• Will assist Operators with informational material as needed.
• Other duties as assigned.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather
• May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties
• May be exposed to fumes
• May walk on uneven surfaces, while assisting passengers

Additional Statements:

• Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Qualifications

Experience

Required

2 years:

Radio/Dispatch Experience

Licenses & Certifications

Required

Drivers License

Preferred

CDL

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.