Transit Dispatcher — On-Time Routes & Safety Champion

Transdev; Massachusetts; On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Vacation: Two weeks

Sick days: 5 days

Holidays: 7 standard

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking a Dispatcher for Boston Public Schools to oversee road service and communicate with Operators while providing customer support to clients. The role emphasizes safety and reliable service.

The candidate should have a high school diploma, be computer literate, and ready to work flexible shifts. Salary is $31.70/hour with standard benefits including vacation, sick days, holidays, and a 401(k) retirement plan.

Qualifications

• High school diploma or equivalent.
• Computer literate with intermediate knowledge of Microsoft Office.
• Must be able to work shifts or flexible work schedules as needed.
• DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
• Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
• Manage vehicle operator emergency situations & escalated calls.
• Manage department reports and other communication tools.
• Support employees and drivers with internal and external requests.
• Assist Dispatch Manager with resolving problems and requests.
• Prioritize calls or window flow based on importance and urgency.
• Maintain contact with drivers to communicate updates, delays, or special instructions.

Skills

Customer service

Communication

Microsoft Office

Education

High school diploma or equivalent

Job description

Transdev is seeking a Dispatcher for Boston Public Schools to oversee road service and communicate with Operators while providing customer support to clients. The role emphasizes safety and reliable service.

The candidate should have a high school diploma, be computer literate, and ready to work flexible shifts. Salary is $31.70/hour with standard benefits including vacation, sick days, holidays, and a 401(k) retirement plan.