EMS Dispatch Specialist - Paratransit Coordination

Keystone Quality Transport; Newark (DE); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

Medical, Dental, and Vision benefits

401(k) retirement plan

Paid Time Off (PTO)

Opportunities for professional growth

Job summary

Keystone Quality Transport is seeking an experienced Dispatcher to coordinate paratransit/EMS transportation, support field crews, and ensure requests are managed efficiently. The role requires strong communication, organization, multitasking, and problem-solving in a fast-paced environment.

You will monitor schedules, update real-time transport information, and maintain professionalism while delivering excellent customer service to facilities, passengers, and crews.

Qualifications

• Minimum of 1 year of dispatch experience in EMS or Paratransit required.
• Strong computer skills and the ability to learn dispatching, scheduling, and database systems quickly.
• Proficiency with Microsoft Office programs, including Outlook, Excel, and Word preferred.
• Ability to multitask, prioritize, and remain organized in a fast-paced environment.
• Strong verbal and written communication skills.
• EMT certification preferred but not required.

Responsibilities

• Coordinate and dispatch transport requests in a timely and efficient manner.
• Monitor transportation schedules and ensure pickups and drop-offs are completed as scheduled.
• Maintain communication with crews and account for unit status throughout the shift.
• Notify facilities, passengers, or callers regarding delays or schedule changes.
• Update schedules and transport information in real time throughout the shift.
• Communicate accurate and timely information to field staff.
• Resolve operational issues and assist with problem-solving to maintain service efficiency.
• Provide exceptional customer service and perform customer service–related duties as needed.
• Maintain professionalism and effective communication with crews, facilities, patients, and callers.

Skills

Dispatch experience

Strong communication

Multitasking

Organization

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Keystone Quality Transport is seeking an experienced Dispatcher to coordinate paratransit/EMS transportation, support field crews, and ensure requests are managed efficiently. The role requires strong communication, organization, multitasking, and problem-solving in a fast-paced environment.

You will monitor schedules, update real-time transport information, and maintain professionalism while delivering excellent customer service to facilities, passengers, and crews.