Transit Dispatcher - Customer Support & Operations

Transdev; Lancaster (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Vacation: 70-120 hours/year

Sick leave

401k

Life insurance

Company holidays

Job summary

Transdev in Lancaster, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients, with emphasis on safety.

Qualified candidates have a High School Diploma or GED and 3-5 years dispatching experience. Pay starts at $22.11/hour, rising to $25.00/hour over four years, plus vacation, sick leave, 401k, life insurance and holidays.

Qualifications

• High School Diploma or GED.
• 3-5 years dispatching experience preferred.
• Excellent verbal, interpersonal and customer service skills.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Transdev in Lancaster, California is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients, with emphasis on safety.

Qualified candidates have a High School Diploma or GED and 3-5 years dispatching experience. Pay starts at $22.11/hour, rising to $25.00/hour over four years, plus vacation, sick leave, 401k, life insurance and holidays.