Transit Customer Service Specialist

Transdev; Lancaster (CA); On-site; USD 2,485,000 - 2,893,000; Full time

Benefits offered by this job

Vacation time (70–120 hours/year)

Paid sick leave

Medical, dental & vision coverage

401k retirement

Company holidays

Job summary

Transdev in Lancaster, California is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The position offers a Union Collective Bargaining Agreement (CBA) Payscale with starting pay at $18.04 per hour and progression to $21.00 over four years. Benefits include vacation, sick leave, medical, dental & vision after 90 days for full-time employees, life

Qualifications

• Friendly, customer service oriented
• Ability to understand and apply policies and procedures
• Meet or exceed performance requirements
• DOT drug testing may apply to certain positions

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Customer service

Communication skills

Telephone operation

DOT drug testing

Job description

Transdev in Lancaster, California is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

The position offers a Union Collective Bargaining Agreement (CBA) Payscale with starting pay at $18.04 per hour and progression to $21.00 over four years. Benefits include vacation, sick leave, medical, dental & vision after 90 days for full-time employees, life