Transit Dispatcher - Customer Focused & Safety Driven

Transdev; Milwaukee (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Vacation (2 weeks)

Sick days (3 paid)

Holidays (9 days)

Healthcare & 401(k)

Job summary

Transdev in Milwaukee, WI is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients, with a focus on safety and service reliability.

We seek customer service‑oriented professionals who are dedicated to safety and able to manage incidents, cancellations, no-shows, and ensure on‑time performance across routes. Union wage applies with benefits and standard company policy in effect.

Qualifications

• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

Skills

Dispatching experience

Customer service

Communication skills

Problem solving

Education

High School Diploma or GED

Job description

Transdev in Milwaukee, WI is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients, with a focus on safety and service reliability.

We seek customer service‑oriented professionals who are dedicated to safety and able to manage incidents, cancellations, no-shows, and ensure on‑time performance across routes. Union wage applies with benefits and standard company policy in effect.