Transit Dispatcher - 24/7 Operations & Safety

Keolis; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Keolis in Austin, TX seeks a dispatcher to coordinate radio and window dispatch in a fast-paced transit environment. You will assign work, monitor trip status, and respond to emergencies with sound judgment to maintain on-time performance.

The role requires strong organizational and communication skills, confidentiality, and the ability to work any shift in a 24/7 operation. A valid driver license is required; CDL Class B is preferred for this role.

Qualifications

• Must have at least 2 years radio and/or window dispatch experience.
• Transit environment experience preferred.
• Must have a valid driver license; CDL Class B preferred.
• Ability to handle stress and emergencies with good judgment.

Responsibilities

• Assign work, vehicles and equipment to operators and maintain logs.
• Manage operator absences and workload to minimize service disruptions.
• Maintain attendance logs and provide customer and directional information as needed.
• Monitor trips and adjust reassignments to ensure on-time performance.
• Assist operators during emergencies with coordination across teams.
• Reschedule trips due to vehicle issues, traffic, or emergencies.
• Reconcile trip manifests and document daily events.

Skills

Organizational skills

Multi-tasking

Communication skills

Decision making

Stress management

Shift flexibility

Professionalism

Confidentiality

Fast-paced

Safety-mindedness

Tools

MS Office

Job description

Keolis in Austin, TX seeks a dispatcher to coordinate radio and window dispatch in a fast-paced transit environment. You will assign work, monitor trip status, and respond to emergencies with sound judgment to maintain on-time performance.

The role requires strong organizational and communication skills, confidentiality, and the ability to work any shift in a 24/7 operation. A valid driver license is required; CDL Class B is preferred for this role.