Transit Dispatcher: 24/7 Operations & Emergency

CapMetro; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Keolis in Austin, TX, is seeking a dispatcher to coordinate transit operations in a fast-paced environment. The role requires independent work, strong organization, and the ability to manage multiple tasks in a 24/7 operation.

Responsibilities include assigning work and equipment to operators, monitoring trip status, and providing information to customers while maintaining accurate logs. The position emphasizes safety, reliability, and quick decision-making in emergencies.

Qualifications

• At least 2 years radio and/or window dispatch experience in a fast-paced environment
• Transit environment experience preferred
• Work independently and objectively
• Demonstrated ability to work effectively in a diverse environment
• Must have a valid driver license. CDL Class B preferred
• Ability to handle stress, including emergency situations
• Uses good judgment in making decisions in emergency and routine situations
• Email and Internet; Microsoft Office Applications Suite

Responsibilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
• Maintain accurate logs for attendance
• Providing information on customers, cancellations, and directional assistance where necessary
• Monitor operators and trip status, adjust reassignments as necessary to ensure on time performance
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety, and maintenance staff where appropriate
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
• Reconcile trip manifests by operators
• Document logs accurately and appropriately daily events related to service
• Collect any lost and found articles and catalog
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
• Will assist drivers with informational material as needed
• Report to managers any drivers failing to meet duty obligation
• Other duties as assigned

Skills

Organization

Communication

Judgment

Decision making

Shift flexibility

24/7 operations

Confidentiality

Multitasking

Stress management

Job description

Keolis in Austin, TX, is seeking a dispatcher to coordinate transit operations in a fast-paced environment. The role requires independent work, strong organization, and the ability to manage multiple tasks in a 24/7 operation.

Responsibilities include assigning work and equipment to operators, monitoring trip status, and providing information to customers while maintaining accurate logs. The position emphasizes safety, reliability, and quick decision-making in emergencies.