Transit Dispatcher

Transdev; Atlanta (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

An established industry player is looking for a dedicated Transit Dispatcher to oversee road service and provide excellent customer support. In this dynamic role, you will manage communication with operators, handle emergencies, and ensure that service runs smoothly. Ideal candidates are customer service-oriented professionals with strong problem-solving skills and a valid CDL. Join a team that values safety and innovation in providing mobility solutions across the U.S. This is a fantastic opportunity to make a real impact in the community while enjoying a competitive compensation package and comprehensive benefits.

Benefits

Vacation: up to 5 days after one year

Medical, dental & vision after 30 days

Life insurance

401k retirement benefits

Company holidays

Personal Time Off (PTO) Days

Qualifications

• 3-5 years' experience in dispatching required.
• Valid CDL with passenger and airbrake endorsement is essential.

Responsibilities

• Oversee road service and track trip performance measures.
• Provide customer support and manage emergency situations.

Skills

Customer Service Skills

Problem Solving

Analytical Skills

Verbal Communication

Interpersonal Skills

Education

High School Diploma or GED

Technical Degree

Tools

CDL Class A or B

Job description

Emory University Transit Dispatcher

Transdev in Atlanta, GA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Competitive compensation package of minimum $22.00 ( $42,240) - maximum $24.50 ($47,040).

Benefits include:

• Vacation: up to 5 days after one year
• Employees shall be entitled to 1 day of Personal Time Off (PTO) Days; medical, dental & vision after 30 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications:

• Valid CDL Class A or B with passenger and airbrake endorsement
• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [e-mail].

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.