Service Coordinator / Dispatcher

Siemens; Philadelphia (Philadelphia County); Hybrid; USD 43,000 - 76,000; Full time

Job summary

A leading company is seeking a Service Coordinator / Dispatcher to manage service activities and ensure customer satisfaction. This hybrid position requires coordination across branches, handling service requests, and scheduling resources. Candidates should have strong organizational and interpersonal skills, with a high school diploma or GED as a minimum requirement.

Benefits

Health and Wellness Benefits

Qualifications

• 2+ years dispatching/scheduling experience preferred.
• Ability to understand customer service contracts.

Responsibilities

• Coordinate onsite and remote service activities.
• Act as the primary contact for service customers.
• Schedule resources supporting service agreements.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Microsoft Office

Education

High School Diploma or GED

Associate Degree

Tools

SAP

Job description

Join to apply for the Service Coordinator / Dispatcher role at Siemens.

About Siemens

At Siemens, we take pride in enabling sustainable progress through technology by empowering customers and combining the real and digital worlds. We focus on creating environments that improve lives and support our diverse, global team.

Role Overview

Our Service Coordinators coordinate onsite and remote service activities, ensuring customer expectations are met through scheduling and dispatching resources. This is a Hybrid work position, requiring full-time in-office training for approximately 2 months at the Blue Bell, PA office.

Key Responsibilities

1. Support, inform, and coordinate activities across branches and the Digital Service Center.
2. Act as the primary contact for service customers to meet expectations.
3. Handle incoming service requests, create work orders, and schedule personnel.
4. Schedule resources supporting service agreements.
5. Decide on scheduling and movement of resources based on urgency and contractual obligations.
6. Order and track parts and subcontractors using the service platform.
7. Evaluate service orders for costs and scope; process invoices.
8. Follow up with customers post-service for satisfaction.

Qualifications

Basic

• High school diploma or GED.
• Ability to understand customer service contracts, organizational and interpersonal skills.
• Experience with Microsoft Office and business software.
• Willingness to work a hybrid schedule after initial training.
• Legal authorization to work in the U.S. without sponsorship.

Preferred

• Associate degree.
• 2+ years dispatching/scheduling experience.
• Familiarity with SAP and industry-specific systems.

Benefits & Compensation

Salary range: $43,820 - $75,120/year. Siemens offers health and wellness benefits. Details available on our benefits page.

Additional Information

Join us to create your journey. Siemens is committed to diversity, equity, and inclusion, fostering a workplace that reflects society. We promote environmental and social responsibility in all our operations.