Full-Time Production Dispatcher

MHP - Mieschke Hofmann und Partner Gesellschaft für Management- und IT-Beratung mbH; Atlanta (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance production operations. This role involves delivering first-level support for production-connected systems, managing user requests, and documenting processes to ensure smooth operations. You will work closely with application and server teams to improve service delivery and maintain system availability. Ideal candidates will have strong analytical and troubleshooting skills, along with a client-focused approach. Join this forward-thinking company to make a significant impact in a dynamic environment.

Qualifications

• 1-3 years of experience in IT support or related field.
• Strong technical and troubleshooting skills required.

Responsibilities

• Manage incident and problem management for production systems.
• Create and maintain technology architecture documentation.

Skills

Problem Management

Microsoft Office

Analytical Skills

Troubleshooting Skills

Communication Skills

Client Focus

Systemic Thinking

Multi-tasking

Education

CompTIA A+

Degree in Computer-Related Field

Tools

Ticketing Systems

Microsoft Windows Operating Systems

Job description

To support the IT manufacturing organization in defining, documenting, supporting, and validating processes necessary to maintain Chattanooga production Shop Floor IT Operations. They will be the first line of service delivery to manage critical and daily user requests. They will be working with application teams, server teams, and business units to provide coordination services under the direction of the local ITP. This individual specializes in delivering first-level support solutions for production-connected systems. This individual is responsible for documenting the processes necessary to maintain such an environment and understanding the technology solutions used to support business processes. This individual works directly with other support teams, business process owners, and technology users to identify and improve support delivery to end users. This individual will support all defined facility processes and work to improve service delivery. This individual is responsible for reviewing, logging, and maintaining monitoring solutions designed to provide alerts in the event of priority instances, as well as reviewing preemptive warnings to prevent critical issues. This individual will identify and report on key performance indicators to ensure the availability of the production systems. This individual will be responsible for auditing and reporting tickets. This position is responsible for managing, maintaining, and delivering phone support, in conjunction with the production control room, for all production equipment. Where necessary, it also coordinates with internal resources and third-party suppliers on the client’s behalf to resolve tight timelines..

Responsibilities

• Operational responsibility for problem management (incident management and problem management) of all items impacting the production floor.
• Create and maintain technology architecture documentation for transparency.
• Create and maintain Procedure / Work Instructions
• Monitor relevant production systems and report outages as necessary, including escalations to the proper groups.

Qualifications:

Education:

• CompTIA A+
• Degree in a computer-related field or Information Technology Management

Experience:

• 1-3 years of professional work experience in related field
• Good phone skills (patient, clear communicator)
• Microsoft Office
• Microsoft Windows Operating Systems
• Basic application configuration
• Works well under pressure.
• Competency in working with ticketing and work order management systems.
• Strong analytical skills.
• Strong written and verbal communication skills.
• Work under pressure
• Ability to work on multiple activities concurrently.
• Strong systemic thinking and problem-solving skills.
• Experience in defining and validating business processes.
• Strong troubleshooting skills
• Ability to take a “client” focus when engaging with internal departments.
• Strong technical skills.
• Works well as part of a team.

Desired Skills:

• Technical equipment – troubleshooting, setup, and configuration skills.
• Network IP knowledge

Desired Certifications:

• Troubleshooting Fundamentals, ITIL Process (Incident, Change, Problem Mgmt.) CompTIA A+

Percentage of required travel: 0%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.