Dispatcher/Scheduler

Children's Healthcare of Atlanta; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Dispatcher/Scheduler to enhance patient care through effective communication and scheduling in the Interpreting/Translation Services Department. This role is crucial for supporting Limited English Proficiency patients and families, ensuring seamless coordination of interpreter services. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and a commitment to delivering high-quality service. Join a team dedicated to making a difference in children's health and well-being while enjoying a supportive work culture.

Qualifications

• Prior healthcare experience preferred.
• Proficiency in healthcare terminology preferred.

Responsibilities

• Coordinate on-site Spanish interpretation scheduling.
• Manage contracted interpreter resources for various languages.
• Prioritize and triage interpretation requests.

Skills

Interpersonal Skills

Customer Service

Communication Skills

Problem-Solving Skills

Attention to Detail

Bilingual (English/Spanish)

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Electronic Medical Records

Job description

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Work Shift: Day

Work Day(s): Friday, Monday, Thursday, Tuesday, Wednesday

Shift Start Time: 6:30 AM

Shift End Time: 3:00 PM

Worker Sub-Type: Regular

Children’s is a leading children’s hospital committed to making kids better today and healthier tomorrow. We prioritize our team members and our mission to serve children and their families. Join us to make a difference doing what you love.

Job Description: Serves as dispatcher/scheduler for the Interpreting/Translation Services Department, managing scheduling and interpreting requests to support patient care for Limited English Proficiency patients and families. Requires organization, self-motivation, excellent communication, problem-solving skills, and the ability to handle multiple tasks in a fast-paced environment. Effective communication with interpreters, physicians, patients, and families is essential.

Experience:

• Prior healthcare experience preferred
• Healthcare terminology proficiency preferred

Preferred Qualifications:

• Experience with electronic medical records preferred
• Bilingual English/Spanish preferred

Education:

• High school diploma or equivalent

Knowledge, Skills, and Abilities:

• Excellent interpersonal, customer service, and telephone skills
• Attention to detail and instructional skills
• Strong written and verbal communication skills
• Good listening, clarification, and judgment skills
• Ability to manage high workload and prioritize effectively
• Proficient in Microsoft Office and related software

Job Responsibilities:

• Coordinate on-site Spanish interpretation scheduling
• Manage contracted interpreter resources for various languages
• Determine best interpretation mode (on-site, telephonic, video)
• Prioritize and triage interpretation requests
• Collaborate with departments and clinical staff to ensure efficient interpreter services
• Maintain interpreting databases and communication equipment
• Dispatch Spanish interpreters for clinical encounters
• Assist with staff scheduling based on patient language demographics

Children’s Healthcare of Atlanta is an equal opportunity employer committed to diversity and inclusion.