Dispatcher / Call Center Associate

Emory Healthcare; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player in healthcare is seeking a Dispatcher/Call Center Associate to enhance communication between providers and interpreter services. This role is vital in ensuring that Limited English Proficient patients receive the necessary support. The ideal candidate will possess strong customer service skills and the ability to manage schedules efficiently. This full-time position offers a supportive environment with comprehensive health benefits starting on day one. If you are looking to grow in a dynamic team while making a difference in patient care, this opportunity is perfect for you.

Benefits

Comprehensive Health Benefits

Student Loan Repayment Assistance

Family-focused Benefits

Wellness Incentives

Ongoing Mentorship Programs

Qualifications

• 1 year of call center or related customer service experience required.
• Ability to communicate effectively in English is essential.

Responsibilities

• Coordinate Interpreter Services requests for Limited English Proficient patients.
• Maintain communication with internal staff and external vendors.

Skills

Customer Service

Critical Thinking

Problem Solving

Communication

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Web-based Software

Job description

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Overview

Benefits

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship, and leadership programs for all types of jobs, in a supportive environment that enables you to reach new heights and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Call Center Experience Preferred.

This position is fully onsite and requires weekends.

Description

The Dispatcher/Call Center Associate is responsible for taking calls from Providers requesting Interpreter Services. This individual will:

• Communicate with departments such as nursing, staff, physicians, schedulers, etc., to coordinate and submit Interpretation Services requests for Limited English Proficient (LEP) patients.
• Maintain high contact with internal staff and external vendors like interpreter agencies to exemplify service quality.
• Organize and coordinate interpreter schedules, resolve conflicts, and monitor efficiency.
• Stay in communication with vendors to send interpreter requests.
• Assign tasks to staff and agencies based on schedules, respond to emails and phone requests, and update the EMITS team schedule.
• Demonstrate professional communication skills over the phone.
• Monitor, record, and collect operation-specific data for administrative purposes.

Minimum Qualifications

• High school diploma or equivalent preferred.
• 1 year of call center or related customer service experience.
• Additional experience in food service, hospitality, or customer service preferred.
• Skills in customer service, critical thinking, problem solving, and communication.
• Ability to make sound judgments quickly.
• Proficient in computer and web-based software, adaptable to software changes.
• Ability to read, write, speak, and communicate in English.
• Ability to follow and give instructions clearly and pleasantly.

Additional Details

Emory is an equal opportunity employer and provides reasonable accommodations for individuals with disabilities. Contact Emory Healthcare’s Human Resources at [e-mail] with at least one week's notice.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Healthcare