Transit Dispatch Supervisor

Keolis-9; Reno (NV); On-site; USD 26,000 - 39,000; Full time

Job summary

Keolis is seeking a Dispatcher/Supervisor to oversee driver directions and dispatch, coordinating radio communications and data entry while delivering exceptional customer service to passengers and clients. You will respond promptly to inquiries, manage sensitive information with discretion, and maintain accurate logs.

The role emphasizes teamwork, professionalism, and safety in a fast-paced transit environment.

Qualifications

• 3 years transit or dispatch experience preferred.
• Valid driver's license; CDL Class B preferred.
• Experience in a fast-paced and high-stress environment.
• Customer service experience in a fast-paced environment preferred.
• Ability to maintain confidentiality and exercise professional judgment.

Responsibilities

• Supervise drivers in directions and immediate situations.
• Coordinate dispatching of drivers via radio communications.
• Input and retrieve data quickly in the computer system.
• Answer questions and provide information to drivers and clients by phone.
• Provide exceptional customer service by responding to inquiries professionally and timely.
• Document cancellations and no-shows clearly and accurately.

Skills

Customer Service

Communication Skills

Stress Management

Conflict Resolution

Teamwork

Computer Skills

Maps & Navigation

Job description

Keolis is seeking a Dispatcher/Supervisor to oversee driver directions and dispatch, coordinating radio communications and data entry while delivering exceptional customer service to passengers and clients. You will respond promptly to inquiries, manage sensitive information with discretion, and maintain accurate logs.

The role emphasizes teamwork, professionalism, and safety in a fast-paced transit environment.