Transit Dispatch Specialist

Keolis Transit America; Framingham (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Keolis Transit America is seeking an experienced dispatcher to coordinate radio and window dispatch operations, assign vehicles, and monitor service performance to ensure on-time delivery and safe operations.

Responsibilities include handling emergencies, communicating with operators, and maintaining accurate logs while using dispatch software and Microsoft Office tools. Strong organizational and multitasking skills are essential for success in this fast-paced environment.

Qualifications

• At least 2 years’ radio/window dispatch experience in a fast-paced environment.
• Must have valid Massachusetts driver license, and the ability to obtain a CDL.
• Ability to handle stress, including emergency situations.
• Transportation Dispatching Software knowledge desired.
• Intermediate knowledge and experience of Microsoft Office Suite.
• CPR, AED and First Aid Certification (Provided by the Company).

Responsibilities

• Assign work, vehicles and onboard equipment to operators.
• Adjust schedules to minimize disruptions due to traffic, malfunctions or emergencies.
• Maintain Time & Attendance system data and verify credentials.
• Monitor trip status and provide updates to operators and customers.
• Assist passengers and communicate any changes or delays.
• Document daily events related to service and maintain logs.

Skills

Organizational skills

Written & oral communication

Decision making

Judgment under pressure

Analytical skills

Tools

Dispatch software

Microsoft Office

Job description

Keolis Transit America is seeking an experienced dispatcher to coordinate radio and window dispatch operations, assign vehicles, and monitor service performance to ensure on-time delivery and safe operations.

Responsibilities include handling emergencies, communicating with operators, and maintaining accurate logs while using dispatch software and Microsoft Office tools. Strong organizational and multitasking skills are essential for success in this fast-paced environment.